SolutionsVeteran benefits operations
Claims, developed evidence-complete.
Evidence gathering, records assembly, gap-checking, claimant follow-up — the development work that slows a claim, assembled submission-ready and routed through your representatives before anything is filed.
In development — proven on your real flow in shadow mode before it touches live work.
Runs on top of your case-management system.
No rip-and-replace — finished development work is delivered into the case system your team already runs in. The system sits over your existing stack; there is nothing new for your team to operate.
Three workflows. Your people approve every one.
CLAIMS DEVELOPMENT
Accredited rep approvesEvidence gathered, organized, and gap-checked into a submission-ready packet.
RECORDS ASSEMBLY
Rep reviewsService and medical records read and indexed against the claimed conditions, missing items flagged.
RATING-RATIONALE SUMMARY
Rep decidesDecision letters read and summarized into a plain-language rationale with the cited evidence.
All three run as development builds — proven in shadow mode on your real work before anything goes live. In development means we prove each one on your real caseload in shadow mode before it touches a live claim. Only our privileged-litigation intake and chronology work runs in operation today. The system develops and packages evidence — it never decides eligibility.
What lands on the rep's desk.
Source-linked and human-approved before it reaches you — this is the shape of the finished work, with synthetic contents.
Claim development — Packet ready
specimen- Condition claimed
- Tinnitus, secondary to in-service noise exposure
- Evidence on file
- DD-214 · audiology exam 05/19 · buddy statement
- Gap identified
- No nexus letter — flagged for request
- Status
- Packet ready — pending rep review
Built for one kind of operation.
- Claim volume and records work are the constraint on your throughput, not the advocacy.
- Reps spend the day chasing records and checking completeness instead of representing claimants.
- You run on a case-management system you are not going to replace.
- Veteran records carry sensitive personal and medical data that rules out generic AI.
If claims development isn't your bottleneck, this isn't your page — and we'll say so on the call.
Veteran records stay in your boundary.
Single-tenant, your keys
Your workload runs in a dedicated environment that is yours alone, under customer-held encryption keys.
No model provider in the chain
Open-weight models we run inside your boundary — claimant records never reach a third-party model provider. Enforced in code, not promised in a policy.
Egress-deny by architecture
A fail-closed gateway classifies every request before inference; anything that can't be served inside your boundary is refused.
Veteran records carry sensitive personal and medical information — every request is classified before inference and served inside your boundary, never sent to a third-party model provider. Approved frontier models may handle non-sensitive tasks when your policy allows — the hard line holds only where the data is privileged or regulated.
Frameworks: SOC 2 Type II, ISO 27001, HIPAA / HITECH. Not yet certified — the architecture is built to meet these standards, with formal certification in progress.
Sandbox first. Production on your real caseload only after proof.
Discovery
A listening call on where claims development actually stalls. No fit, we say so.
Risk classification
Every data class mapped to where it may be processed before anything is built.
Sandboxed run
The workflow demonstrated in an isolated environment on synthetic or de-identified data — before it touches any real work.
Shadow mode
The system runs alongside your team on your real caseload, with zero external effect.
Human-reviewed pilot
Live work with a representative approving every output — nothing is filed unreviewed.
ROI review
Measured against your own baseline. We expand deliberately, or we stop.
Scope and pricing are set at intake, against your own baseline — never a list price.
Run by the engineer who built it — Eric Yun designs Miko's inference, routing, and approval gates personally, and operates Pleadly under attorney-client privilege today.
Start with one claim file.
We'll walk a development packet, the boundary, and a sample deliverable — under NDA, candidly.
Request a runOne of the operations we run. Veteran benefits operations is one of the document-heavy, high-trust operations Miko runs — the same evidence-complete, human-approved model extends across the others under Solutions. None is live until it's proven on your real work.